Frequently Asked Questions

Everything you need to know about our wool essentials and services.

How do I care for my wool garments?

We recommend machine washing on a cold, gentle cycle with wool-safe detergent. Lay flat to dry and avoid the tumble dryer to preserve the natural fibers.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items in their original packaging. Returns are easy and can be initiated through our online portal.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Is your wool ethically sourced?

Absolutely. We only use certified non-mulesed merino wool from farms that adhere to strict animal welfare and environmental sustainability standards.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Shop Pay.